I have been contacting IT and MacHelp with all of the problems we have been having with the wireless network in the library. Today it seems as though no one with a Mac laptop can connect. John from MacHelp came up and showed me one troubleshooting thing we can try. What is happening is that when the computer connects to the wireless sometimes the student hasn’t received an IP address before they open their browser. If this happens the login screen cannot be loaded.
To see if this is the problem have the student open their System Preferences and click Network, on the top right it should say Connected Airport is connected to 180NMLibrary and has the IP address 10.10.X.X.
If there is no IP address or if the IP address does not start with 10.10 then click the Advanced button and then the TCP/IP tab. Click the Renew DHCP Lease button - this should force the wireless network to assign the laptop with an IP address.
If they are not connecting to the login page, and it says that they have an IP address you can still try to reset the IP address by clicking the Renew DHCP Lease button and maybe they will then be able to connect.
Let me know if you have any questions.
If you want to see this process, I can show you on my computer in my office.