Academy of Art University
Library Intranet

Archive for the 'Wireless Issues' Category

Contacting IT

Monday, October 14th, 2013

In addition to calling IT at their extension (6400) in order to report problems and request help, you can also email them at their new address, itservicedesk@academyart.edu. I’ve put this on the “Wireless” section of the wiki as well, since that’s usually what we have problems with anyway!

Heather

More on Wifi

Tuesday, March 20th, 2012

I’ve updated the Wireless page on the Wiki.  I’ve also posted the three documents on this wiki page that are up at the Circ Desk (Screenshots for connecting with Windows 7, Mac’s and a page from IT that includes information on connecting with Android).

– Holly

*UPDATE*

I have added another Troubleshooting guide to the Wiki Wireless Page - for Windows XP troubleshooting.

Update on Wireless Problems

Monday, March 19th, 2012

One of the possible reasons students are having trouble logging in, is their USERNAME should be in ALL CAPS. If the network is not accepting their username/password, you should ask them if they are entering their USERNAME as all caps. (This is only for students). Their password is case sensitive and should be entered as they always enter it.

We also now have a test username and password that we can try typing in:
username: LIBRARY
password: Research!

Try this, if this works, and the student’s username/password does not, then let them know that their password is probably incorrect.

Let me know if you have any questions.

I will be creating a document for students who are not being prompted to enter their username/password.
–Holly