One of the possible reasons students are having trouble logging in, is their USERNAME should be in ALL CAPS. If the network is not accepting their username/password, you should ask them if they are entering their USERNAME as all caps. (This is only for students). Their password is case sensitive and should be entered as they always enter it.
We also now have a test username and password that we can try typing in:
Try this, if this works, and the student’s username/password does not, then let them know that their password is probably incorrect.
Let me know if you have any questions.
I will be creating a document for students who are not being prompted to enter their username/password.