Academy of Art University
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Archive for the 'Circulation Issues' Category

Faculty borrowing privileges over break

Wednesday, December 9th, 2015

Hello all,

There have been some questions as to whether faculty members can borrow materials over the break or not. I’ve consulted with some other staff members and the answer (for now until we set a finalized written policy for this) is: ask the faculty member if the item(s) they wish to borrow is for course preparation. If that’s the case then, yes, they can borrow materials. Set the due date to the first day of spring semester, February 1. You don’t need to make them prove that it’s for course prep, by the way. Just ask.

Thank ye, thank ye,
Andrea

MISSING Status

Thursday, July 11th, 2013

I know I sound like a broken record here. But it’s worth repeating… When you change an item’s status to missing, put an “m” note in the item’s record that has pertinent details and your initials! For instance, “Marked missing after searching twice. HS 7/11/13″ or “Student workers cannot find book. Missing 7/11/13 HS” or something equally informative. That way, when Joel or I or anyone else takes a look at a book that’s marked missing, we know the backstory. If we don’t have that, it’s all a big mystery. And we don’t like mysteries (unless they feature cat detectives, in which case we’re totally on board).

If you have questions or need a refresher on how to add messages to records, let me know. Thanks!

Heather

Copy Card Dispenser Update

Thursday, April 25th, 2013

Hello,

Unfortunately, the card reader in the copy card dispenser needs to be sent out for repair so that machine is going to be out of commission for awhile. Management discussed moving the one in the Maclab up here as ours gets more use, but because the Maclab is open longer hours than we are and they do not handle cash students using the Maclab when we are closed would not have any options to purchase a copy card. Thus, we feel it is best to continue to refer students to the Maclab machine while ours is being repaired.

Debra

Backdating

Monday, March 18th, 2013

Hey all,

I checked with campus mail and they informed me that they pick up materials at the bookdrops twice a day during the week. However, there is no mail service on the weekend. In order to accomodate this we are setting the standard to backdating materials only 4 days when they come from campus mail. Of course, the bookdrop downstairs still only backdates to the previous day. Let me know if you have any questions. Thanks!

-Anders

Millennium on the MFA Desk PC

Thursday, March 14th, 2013

Hello all,
Some have pointed out that when logging on to the MFA Desk PC with his/her individualized profile (i.e. not “Library Use”), there is no clear way to access Millennium. I’ve placed instructions on how to do this in the leftmost drawer of the MFA Desk. Thanks to Anders for finding these instructions!
-Annie

Library Assignment- Director of Department

Thursday, March 14th, 2013

Hey everyone here is a link that has a list of all the heads of various departments: http://industry.academyart.edu/events/whoswho.html  This is a pretty common question for a library research assignment.

-Daniel

Reference Text Students Have Been Coming in for

Saturday, February 16th, 2013

Hey folks.

Students have been inquiring about a required text they are calling Professional Trade Directory, but what they are looking for is the 2011 edition of National Trade and Professional Associations of the United States. It is in Reference, but since it has been so heavily requested, we are treating it as a course reserve by keeping it behind the desk, taking the student’s ID and doing a soft check out for one hour.

Jack

AAU Student Mental Health Emergency Guide

Friday, February 15th, 2013

Hello all,

I had an older handout of the AAU Student Mental Health Emergency Guide in my office and I contacted Sue Rowley and Mike Petricca to ensure that it was still accurate. After making a few small changes it is now posted behind the Book Drop sign at the front desk and every full time staff member has a copy of it in their office.

The essential information is that if a student is exhibiting aggressive behavior, unusual behavior, or has threatened to hurt him/herself or others we have two options: to call campus security or to call 911. It is up to the staff member who is witnessing the behavior to decide whether or not the situation can be handled by campus security or whether to call 911.

That being said, if you are on the circulation desk or in the library and are witnessing concerning behavior and there is a manager on duty call one of us immediately, unless it is a life threatening situation, in which case always call 911 first. Then alert a manager if we aren’t already aware of the situation.

This issue will be addressed in the next Circulation Staff meeting which will be held as soon as we get the new circulation assistants hired.

Debra

Missing Course Reserves Titles

Wednesday, February 13th, 2013

Hello circ staff,

Perhaps some have encountered this scenario:  a student comes to the circ desk searching for a book that her teacher said would be here… only the book isn’t in course reserve or, worse yet, not even in the catalog!
Of course, you’ll want to make sure that we don’t, in fact, have the title. Students’ recollection of the text name isn’t always exact, so asking to see a copy of the syllabus listing of required texts is a good idea.

-Annie

Please see my comment regarding this issue. It does not need to go back to the instructor. Pass these requests on to Rose.

Thanks,

Debra

Credit card functionality now working on the copy card dispenser

Monday, December 17th, 2012

Hi all,

The credit card functionality is now working on the copy card dispenser. If students report otherwise please let a manager know asap.

Thanks,

Debra