I had an older handout of the AAU Student Mental Health Emergency Guide in my office and I contacted Sue Rowley and Mike Petricca to ensure that it was still accurate. After making a few small changes it is now posted behind the Book Drop sign at the front desk and every full time staff member has a copy of it in their office.
The essential information is that if a student is exhibiting aggressive behavior, unusual behavior, or has threatened to hurt him/herself or others we have two options: to call campus security or to call 911. It is up to the staff member who is witnessing the behavior to decide whether or not the situation can be handled by campus security or whether to call 911.
That being said, if you are on the circulation desk or in the library and are witnessing concerning behavior and there is a manager on duty call one of us immediately, unless it is a life threatening situation, in which case always call 911 first. Then alert a manager if we aren’t already aware of the situation.
This issue will be addressed in the next Circulation Staff meeting which will be held as soon as we get the new circulation assistants hired.