Academy of Art University
Library Intranet

Archive for the 'Printing' Category

Credit card functionality now working on the copy card dispenser

Monday, December 17th, 2012

Hi all,

The credit card functionality is now working on the copy card dispenser. If students report otherwise please let a manager know asap.



Resetting the Printers

Thursday, March 15th, 2012

Hi all,

I have updated the instructions for resetting the student printing system, in the event that it goes down. You can find these instructions on the Wiki, under Printer (student use). Scroll down to the Restarting the System section. These instructions are more detailed and will show you how to pinpoint where the problem is occurring, so that you only have to restart the portion of the system being affected. Please provide feedback if you think these instructions can be improved.



Printing UPDATE!

Thursday, March 1st, 2012

As you all have probably seen, the printers, release station and copy card machine have been moved. In addition, the B&W printer with major jamming issue has been switched out for a newer machine.  At this point this is the only change to our printing set up — in the near future we will be testing new software that will streamline the printing process.

As the machines are now behind the circ desk and near the back wall, it won’t be as easy to help students with printing issues.  As such we are setting up a desk near this area and moving a Mac to this desk so someone can help with these as they pop up.  The desk will be “manned” mostly by student workers, however, there will be times when you job hour duty will be at this station.

I will be creating the weekly schedule for this tomorrow and will post it Monday.

If you have any questions feel free to contact me, Hope or Debra.


Off Campus Printing Options

Friday, October 14th, 2011

Hi all,

I received a copy of the Off Campus Printing Options hand out that the Mac Lab gives students and it is nicer than ours and has a map! It also includes a few “print shops” that actually offer higher quality printing and paper than Kinkos and Copy Depot. I have replaced it in the handout tower at the circ desk, (between the ref desk and the circ desk) and on the G drive under the Printer folder so please use this handout from now on when directing students to off campus printing services.

Questions??? Ask!!!


Student black and white printer jamming issues

Wednesday, October 5th, 2011


I  just spoke with our rep from IKON and he suggested that the recent jamming issues may be due to our change in paper. We recently switched office supply vendors and he is guessing that the paper from Office Max is not holding up in our machines. I am going to get him more information on the paper we are using but one tip he gave me is to make sure we are fanning out the paper before we load it into the machines. He says that can help poor quality paper work better in the machines. Please do keep me abreast of the situation and I will do the same as I learn more about the situation.


Copy Card dispenser in the Mac lab is working

Tuesday, September 27th, 2011

hi everyone,

The copy card dispenser in the mac lab is now working and the credit card functionality on that machine as well as the machine in the library appears to be working as well. Please let me know if you hear otherwise.



Printing: the Agony and the Ecstasy

Tuesday, September 13th, 2011

Being that we have a lot of students in the library using our printing system, we are also seeing an uptick in printing issues! Here is a quick list of issues you might encounter and solutions:

A)color printer isn’t printing jobs students send it.

-First check to make sure the student hasn’t accidentally sen the job to the B&W printer, or they didn’t click the “release print job” button.  If there is just one student complaining of this issue, this is often the problem. The majority of the time printing issues can be resolved by trouble shooting so called “operator errors”.
-Make sure the student didn’t sent a 11 by 17 job.  You can tell this is the case if the “Fiery driven” button on the color copier is lit up with a red light.  Push this button and follow the screen prompts to print the job on 8 1/2 by 11 paper.  We don’t usually give refunds for this mistake to students.

- HOWEVER, if this doesn’t solve the problem, you’ll need to restarted the servers.  The wiki gives the best instructions:

Please read this over and be familiar with it, but know there is printed instructions in the purple folder at the circ desk.  Also, please keep in mind that when the server is restarted, the PrintITC software must be restarted on all of the student computers! Ask for help if and when this happens.



Update to the Copy Card Issue

Thursday, September 8th, 2011


Ok, I think we have figured out what the problem is with the copy cards. It is not that they aren’t “loaded.” It is that they are only read correctly if they are inserted the correct way. And what is the correct way, you ask? Well, that is not obvious as there are no arrows on these cards like our old logo cards! So from what I can tell the correct way is inserting the card with the little gold rectangle facing the card reader. Or if all else fails, insert the card, if it doesn’t work, reinsert it the other way. Genuis I know….

Questions, just ask.


Pages document conversion trick

Thursday, July 29th, 2010

I just found this conversion trick, after a desperate student was trying to open their Pages document (the extension is .pages) on our iMacs.  You may need to move the file to a PC, but apparently Pages files are zipped bundles of files which include a .pdf and potentially image files.  So all you need to do is rename the file extension from “.pages” to “.zip”.  You can then unpack or copy back the PDF and image files separately, or convert the PDF to Word DOC with a free converter like this.  It may be a kludge, but it beats having nothing to offer at all!

Copy Cards and Credit Cards…

Friday, July 9th, 2010

I just wanted to post a quick update on the progress of the installation of the credit card software for the copy card machines. We seem to have hit another snafu in that we need a “magtek” reader for each machine. I am not sure exactly what this does but it has something to do with the magnetic swipe reader and how the credit card transaction will be read by the software. Anyway, what this means is that accounting is ordering said reader and we will have to wait until it arrives before moving forward. I will keep you posted and I sincerely hope this is up and running by Fall!