The waste toner is full again, so I put in a service request with ikon.
The waste toner is full again, so I put in a service request with ikon.
So, still no 11×17 copies on the student copiers, folks. Our IKON tech replaced a lot of parts in the machines on Friday morning and had us try the machine on the left to see if it would work… and then it broke down Friday afternoon. It kept giving us the same error code over and over (basically, to shut it down and call for help) and so we are down to one black and white copier that will only do 8 1/2 x 11 copies.
Keep calm and carry on! Debra’s working with IKON and our finance dept. to see if we can get new copiers soon.
As you all know (or should know) I am the 6th Floor Warden, which means “safety” is my middle name! It was just announced to me that I will be attending mandatory monthly Floor Warden meetings- yeah! So, if anyone has some safety / first aid kit / evacuation questions please let me know and I can ask at these monthly meetings.FYI- the October “Shake Out” event, which promotes earthquake preparedness, will happen on October 15 at exactly 10:15 am. This means I will go around the library screaming, “drop, cover, hold!”
Mitchell from Ikon has replaced the rollers on both b & w student copiers. He suggested we only use one machine right now (the one on the left) for 11 x 17 paper. If it works well with the new rollers, then we can try and load paper into the other one. But personally I think that machine is toast…..
BTW, the machine on the left is missing it’s locks and other hardware (looks like everything fell off) so watch out for people taking paper until it is fixed.
If you see an open computer with lots of files and folders on the desktop, feel free to take ten seconds and toss everything except Firefox and FlexITC into the trash. So you have an idea, here’s the process I use when I see a cluttered desktop:
1. Close all apps. Holding down the Apple key, tap the Tab key to flip through the running applications. In each one, Apple-Q will quit. The Finder (the smiling Mac) icon stays running and won’t quit this way.
2. Open a new window (Apple-N) and find the “student” folder. It’s usually in the left-hand sidebar. Inside the “student” folder, check each folder for student files and delete any that you find. “Documents”, “Downloads”, and “Pictures” are where most files will be found, and these folders can be emptied completely (Apple-A to select all, Apple-Delete to trash).
(There are some folders on a few stations that were copied off DVDs which can’t be deleted without an admin password. It’s fine to leave these for now.)
3. Finally, empty the trash (Apple-Shift-Delete) and, just to reset the station fully, log out (Apple-Shift-Q) and restart the Mac.
I just wanted to share some excellent news with you all: the final banker boxes of pre-2004 MFA theses have been spirited away to their new offsite storage location, which means we finally have closure on the project that almost ate several of us alive
Next time you see Jimmy, please tell him thanks and give him a pat on the back. He has spent countless job hours since last spring boxing up the theses and taking down the inventory BY HAND for those which were in the library pre-Millennium, and did it all with a great attitude. Go, Jimmy!
And thank you again to everyone who pitched in during the first phase of this project. It was a total monster, and I appreciate all of your efforts and ideas that helped us get through shifting almost two decades of theses in such a short amount of time. I could not have done it without all of you, so high fives all around!
I am currently working on documenting a workflow procedure to continually shift the theses in stages each year so we will not have to go through something so overwhelming again. If you have any questions or suggestions, please feel free to let me know.
Please help the Book Processing office get a hold of the following book when it is returned to the library! The book in question is:
Toy story: the art and making of the animated film
Call number: NC1766.U52.P59 T69 1995
Long story short, the barcode in the copy checked out is no longer in the item record. So, when you check that book in, the system will not be able to locate it. The book is a copy 2 in the record (which is bib #10310599) but we are not sure if the spine label is correct. There is a hold on that item under my name, and there is a pop-up message in the item record as well. The book itself is pretty tall (just under 14 inches).
Thanks in advance for your help, and please let me know if you have any questions.
So here is an update: I found out how to run a list and find all these wacky bib records, so I have done that and suppressed them all while I try to figure out what’s what. I have also asked III to change that message to “Item Not Available” instead of “See Reference Librarian” if they cannot keep them from appearing in the OPAC (my first choice!)
I am planning on running a list with my other monthly lists so I can find these records as they come up but if you come across the new message in the future, please just let me or Gayle know!
Thanks, and please let me know if you have any questions.
There is a default message you may have come across in the OPAC which says “See Reference Librarian” - this shows up when there is a bib record that does not have an item record, which 99.9% of the time means we do not really have that material in the library. This is usually the result of an item being withdrawn and the option to delete the bib as well is not selected, but it could also be a test bib left over from when the library switched to III almost ten years ago…
As for the wording of the message: Long before many of us worked here, someone decided that this was a good message because it gave patrons one central customer service point to go to. It now seems to just be confusing and annoying to both staff working the desk and patrons.
So, I already have a help request in to III (and to Holly!) to help me figure out where the setting for this message is, and will keep you all posted. I apologize if it is causing problems for you at the desk, and hope to get this finally figured out once and for all! Please feel free to forward links to any records you find with this message in the OPAC to me, or let me know if you physically come across an item that should be attached to one of these bib records
Thanks, and of course please let me know if you have any questions!
Re: The student black and white printers. We still are not able to make copies on 11×17 paper on these machines. The IKON tech would like to replace the rollers on both of them, and needs to wait for the part (which will probably arrive in the next few days). Basically, we really just need new machines, but hopefully these replacement parts will help us limp along until then.
Also, yesterday I put in a work order on one of the faculty copiers that turned out to be completely unneccessary. I noticed that it was making a strange noise, and when I actually looked at it, it kept running through a “warmup” cycle but wasn’t able to make copies. So I assumed it was broken and put in the work order, but this morning the IKON tech told us that when it does this, it’s actually just out of staples. Weird, huh? So, upshot is, if you ever see the faculty copiers doing something like this, check to see if the machine needs staples.