Starting in Spring 2010, the library will open at 10 AM instead of 8 AM on weekdays. (Weekday closing times and weekend hours will remain the same.) We are putting up signs and will post an announcement on our website in order to give people as much advance notice as possible, since this will come as a shock to some. People will be coming to us with questions, and I’d like us to put a very positive spin on this. This isn’t us cutting hours (even though we are), this is us providing better service during the busiest times of the day! Below are a few talking points, and remember: Be positive. If someone is really upset or needs more information than you can give them, have them talk with a member of the management team.
Typically we are very slow between the hours of 8 and 10, and the majority of students who are using the library during this time are here to use the computers and print. These two services are offered by the Mac Lab on the 4th floor to all students from 7:30 to 10:30 every day. Since this is available for students, the school administration advised Debra to change our open hours to reflect our usage patterns, meaning we will be able to provide better coverage and better service during the times when we are busiest. Remember, our online resources are available all the time!
Teachers and staff members may have more specific questions about how this will affect their activities, including copying, printing, and checking items out prior to classes. While we’re not sure about some of the specific details yet, we will probably be able to accommodate faculty member’s last-minute needs on a case-by-case basis, but we will be advising them to, for instance, come in the night before their class instead of in the morning before their class.
Questions? Ask away!