Academy of Art University
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Archive for April, 2010

Lost or N/A Billed items with irregular prices - how to deal.

Friday, April 23rd, 2010

Due to an ongoing weirdness in Millennium, the bills for items that we’ve purchased in the last year or so show up as the price that we paid for them, instead of $65. So when a person loses an item and needs to pay for it, their bill will say “25.99″ or whatever instead of $65. What do we do in this situation?

Well! Let me tell you. Do not charge them the price that it says, because they really do need to pay $65. What you’ll need to do is grab a calculator, figure out what the difference between the stated price and $65 is, and add that amount onto their Millennium account as a manual fine. (Please ask me if you don’t know how to do this.) When they pay, check off both the manual fine and the fee that Millennium automatically generates, which will make their bill total $65. Also add an x-note into their account about what you’ve done, so if any future circ workers have questions about what went on, they’ll have some clarification.

If you have any questions, feel free to ask me! Thanks,

Heather S.

Printer Working? Maybe?

Sunday, April 18th, 2010

After reading Sloan’s Friday report on the printer breakdown, I tried to troubleshoot it myself, with the Mac/PC networking experience I have.  I think I may have fixed it, but we’ll see what happens today.

Technical details:  The print server (computer on floor below print pay station) has two network cards, one for the color printer side, and one for the library iMacs network side.  It receives data on the iMacs side from the iMacs when they print and queues the print jobs.  The iMacs on the library network get assigned IP addresses when they start up, and they can use any address that’s free at that time.  But the IP address for the print server’s network card has to stay the same fixed address, so that print jobs will always be sent to the same network card in the print server.

I don’t know if it was set manually during troubleshooting Saturday or some other time, but when I looked at it Sunday AM, the card was set to a get an address dynamically at startup.  When an iMac tries to print, the printer software tries to connect to a specific IP address: 10.10.25.92.  You can see this address on a printing iMac sometimes when the connection is lost or very slow.  Anyway, I set the print server’s “iMac-side” network card to this specific and fixed IP address, so presumably it would see any incoming print jobs, and so far the tests have worked.

Once IT- or Mac-Help come in Monday to look at it, we can ask them if this is correct or not (if they know ;) ).
-Ian

PowerPoint Resources for Students

Tuesday, April 13th, 2010

I just wanted to remind the circ staff that there are a couple of PowerPoint resources on the library’s Website. They are:

  1. “PowerPoint Guide” (PDF) for Mac users (great for the PP novice)
  2. “Image Resolution and PowerPoint” YouTube video

These are both found on the Reference Help-Tours & Tutorials Webpage. The guide is also found at the bottom of the Digital Images Webpage.

Heather C.

Photo Shoot in the Library

Wednesday, April 7th, 2010

I want to let you know that I have approved a Facilities request for a photo shoot in the Library on Sunday April 25th. *Please  Note this is a new date! The student needed to reschedule.*
The student’s name is Jeanette Joy Liongson and she told me that there will be approximately 6 people including a photographer, model, herself and a few assistants. I emphasized the need to keep it non disruptive to other students in the library. Please let me know if you have questions or concerns.

Debra

Discs and New Macs

Tuesday, April 6th, 2010

Hi everyone,

Just a heads up for those who have not experienced this firsthand: the new Macs by the Video Desk do not seem to play nice with discs!  Several reports have come in that the drives will let them in but not out.  This can result in several problems, from trapped discs to scratched discs or both.

So for now, if you are checking out a thesis with a disc, please try to gently advise the patron to use one of the computers in the ring instead for viewing discs if you see them heading toward one of these computers.

As always, questions and suggestions are welcome.

Thank you,

Abby

Check Out extended on Sound CDs

Monday, April 5th, 2010

I have updated the loan rule for the Sound CDs. Now students and faculty can check out the Sound CDs for 1 week. The limit is still 3 CDs at a time but I may increase that if there is demand. Keep me posted on any comments or questions you have or if you receive questions from students and faculty.

Thanks,

Debra

Items due 4/4

Monday, April 5th, 2010

Hi all,

Nothing should have been due on April 4 since we (and the building) were closed. Unfortunately, Millennium did not recognize this, and so things that should have been due Monday if checked out on Saturday (movies!) are actually showing as being due yesterday. Since this is the case, either backdate video check-ins to Saturday, or waive the fines that accumulated yesterday. The only other things that this might apply to is flash drives that were checked out on Friday and two-week-checkout items that were checked out on Sunday, March 21, but hopefully we won’t see too many of those. If you have any questions, just ask me! Thanks!

Heather S.

Periodical tracking project

Thursday, April 1st, 2010

We are going to be tracking the use of our magazine collection (the current issues) from now until the end of the semester. There will be specially designated carts and signs asking students to place magazines they’ve used on the carts, instead of placing them back on the display shelves. During weekdays, Hope will be reshelving magazines and tracking their use. On weekends, Ian and Sloan will be in charge of the reshelving and tracking.

All other library employees who pick up magazines from tables should place them on the carts, and should not reshelve them. (This only applies to magazines in the “current issues” area - you can still reshelve the magazines that go on the “back issues” shelves.)

If you have any questions, you can ask Hope or Heather S.

Thanks for your cooperation!