Because the copy card dispenser will be used more often the closer we get to midterms and finals, you will probably start to see more issues coming up. I will get in contact with ITC about particular issues, but it’s best to know how to deal with these things when they come up, especially when I am out of the office.
One thing that has been happening is the card dispenser has been taking money but not crediting the card itself. When this happens, here’s what you can do as a quick fix:
-use a card reader to see double check how much is on the card. Sometimes patrons get confused!
-if in fact the card has less money on it than the student put in the machine, ask them if they used plastic or bills.
-if plastic: go ahead and put the amount of money they were debited on the copy card using the the card encoder under the circ desk.
-if cash, if they put large bills in the machine, it’s good to open the machine up to double check they are there. Because the patron usually figures the problem out sooner than later, you can track down the bills pretty easily. Don’t take the money out, just double check they are there, and then encode the card for the amount the machine took.
-always let me know when this comes up via email, or leave a message on my voice mail! I will let you guys know when this problem is resolved. I have encountered this issue a few times, and I’ve never felt the patron is lying or being dishonest, so err on the side of good customer service and make sure the patron leaves with money on their card!
Thanks for your good work!