Academy of Art University
Library Intranet

Archive for March, 2012

More on Wifi

Tuesday, March 20th, 2012

I’ve updated the Wireless page on the Wiki.  I’ve also posted the three documents on this wiki page that are up at the Circ Desk (Screenshots for connecting with Windows 7, Mac’s and a page from IT that includes information on connecting with Android).

– Holly

*UPDATE*

I have added another Troubleshooting guide to the Wiki Wireless Page - for Windows XP troubleshooting.

Passwords

Tuesday, March 20th, 2012

Hi Everyone,

I want to suggest to all of our staff that your Academy of Art password (for email and logging into the PCs) should not be a password that you use anywhere else (your personal email, or other personal accounts).  From working with IT yesterday, it appears that they can actually see our passwords (at least for students).  Passwords are not normally stored this way, but it appears that they are stored this way here.

I will be contacting Erik and asking him about this.
Just wanted everyone to know.

–Holly

Update on Wireless Problems

Monday, March 19th, 2012

One of the possible reasons students are having trouble logging in, is their USERNAME should be in ALL CAPS. If the network is not accepting their username/password, you should ask them if they are entering their USERNAME as all caps. (This is only for students). Their password is case sensitive and should be entered as they always enter it.

We also now have a test username and password that we can try typing in:
username: LIBRARY
password: Research!

Try this, if this works, and the student’s username/password does not, then let them know that their password is probably incorrect.

Let me know if you have any questions.

I will be creating a document for students who are not being prompted to enter their username/password.
–Holly

Multimedia Communication thesis projects

Friday, March 16th, 2012

Hi everyone,

Recently, we have had students and teachers asking for MFA projects from the Multimedia Communications major. The bad news is, we don’t have any, nor are we going to get any. Why? Multimedia Comm is an MA instead of an MFA program, and their requirements for matriculation are different, meaning that they don’t produce the same sort of thesis project that the rest of our graduates do.

The good news, though, is that the Graduate Department and Multimedia Comm are working together to get some examples of their students’ final work up on the Grad Dept website. Once they get that up, we will link to it on our website, and we will be able to recommend that students looking for examples of graduate-level Multimedia Comm work check there.

Please let me know if you have any questions! Thanks,

Heather

Student Artwork Submission Guidelines and Contract Details

Friday, March 16th, 2012

Hi all,

The new and sparkly submission guidelines and contract details for exhibiting student artwork in the Library are now available for reference on the staff wiki under Art at AAU Library:

http://elmo.academyart.edu/intranet/wiki/index.php/Art_at_AAU_Library

Please let me know if you have any questions or suggestions.

Thank you,

Abby

Wireless Network

Thursday, March 15th, 2012

There is a new wireless network in the library and the entire 180 building as well as 79 NM.  This wireless network will eventually work the same way in all of the buildings.  The wireless network name is aau.  The students will need to enter a username and password.  This username and password is the same as their username and password for the Online Academy and their Academy Email.

For faculty and staff, they should enter their username and password they use for their desktop PC’s and their email.  They do not need to enter aac/ before their username.  For example, for me it would just be hgatto and my password I use for email or logging into the PC’s.

If someone does not know their username or password they can go to this page (on a computer connected to the network) https://sss.academyart.edu/psp/AAUP1PP/STUDENT/ENTP/h/?tab=DEFAULT.  You would then click the “have your password reset and emailed to you” link or call the Self Service Hotline.  If you click the have your password and reset and emailed to you link, you will be prompted to enter your student id number and your email address.

*** You must use an email address that you have already provided to the
school. Do not use your student or faculty email as this password will also
be reset and you will be unable to retrieve your new password.

So, it may be better to just call the hotline to find out what their username is.

If you have questions you can contact me.

–Holly

Resetting the Printers

Thursday, March 15th, 2012

Hi all,

I have updated the instructions for resetting the student printing system, in the event that it goes down. You can find these instructions on the Wiki, under Printer (student use). Scroll down to the Restarting the System section. These instructions are more detailed and will show you how to pinpoint where the problem is occurring, so that you only have to restart the portion of the system being affected. Please provide feedback if you think these instructions can be improved.

Thanks!

Hope

$75 mistake!

Wednesday, March 7th, 2012

Hello circ workers –

Recently we had a student inquire about why she was getting a bill for two Gnoman DVDs she had returned.  These items were not checked-in but were shelved.  Additionally, once there were found on the shelf it was discovered that one of the DVDs was missing a disc.  The student claims she returned it with all the discs and speculates that we gave it to someone else, who lost the disc.  She claims she doesn’t have the item. Because we made a large mistake by not checking in the DVDs, and finding much later the missing disc, our position in this matter is very much compromised.

Replacement cost for this item is $75. Please! Do your best to not make $75 dollar mistakes.

Thanks,

Audrey

Printing UPDATE!

Thursday, March 1st, 2012

As you all have probably seen, the printers, release station and copy card machine have been moved. In addition, the B&W printer with major jamming issue has been switched out for a newer machine.  At this point this is the only change to our printing set up — in the near future we will be testing new software that will streamline the printing process.

As the machines are now behind the circ desk and near the back wall, it won’t be as easy to help students with printing issues.  As such we are setting up a desk near this area and moving a Mac to this desk so someone can help with these as they pop up.  The desk will be “manned” mostly by student workers, however, there will be times when you job hour duty will be at this station.

I will be creating the weekly schedule for this tomorrow and will post it Monday.

If you have any questions feel free to contact me, Hope or Debra.

Audrey