Academy of Art University
Library Intranet

Archive for March, 2012

More on Wifi

Tuesday, March 20th, 2012

I’ve updated the Wireless page on the Wiki.  I’ve also posted the three documents on this wiki page that are up at the Circ Desk (Screenshots for connecting with Windows 7, Mac’s and a page from IT that includes information on connecting with Android).

– Holly

*UPDATE*

I have added another Troubleshooting guide to the Wiki Wireless Page - for Windows XP troubleshooting.

Passwords

Tuesday, March 20th, 2012

Hi Everyone,

I want to suggest to all of our staff that your Academy of Art password (for email and logging into the PCs) should not be a password that you use anywhere else (your personal email, or other personal accounts).  From working with IT yesterday, it appears that they can actually see our passwords (at least for students).  Passwords are not normally stored this way, but it appears that they are stored this way here.

I will be contacting Erik and asking him about this.
Just wanted everyone to know.

–Holly

Update on Wireless Problems

Monday, March 19th, 2012

One of the possible reasons students are having trouble logging in, is their USERNAME should be in ALL CAPS. If the network is not accepting their username/password, you should ask them if they are entering their USERNAME as all caps. (This is only for students). Their password is case sensitive and should be entered as they always enter it.

We also now have a test username and password that we can try typing in:
username: LIBRARY
password: Research!

Try this, if this works, and the student’s username/password does not, then let them know that their password is probably incorrect.

Let me know if you have any questions.

I will be creating a document for students who are not being prompted to enter their username/password.
–Holly