Academy of Art University
Library Intranet

Archive for October, 2015

Turning On/Restarting Print Add Value Touchscreen

Thursday, October 15th, 2015

*Restart the Print Add Value touchscreen if the keyboard disappears*

1.     1. To restart through the touch screen, swipe from the right edge of the screen and then tap Settings. Click Power, and then click Restart.  OR manually press the power button on the bottom right edge of the monitor screen to turn off and turn back on.

TouchscreenRestart1a.jpg

TouchscreenRestart1b.jpg

2.  Upon restart, the screen will show a miniature screen of the Desktop in the top left corner. Click this miniature screen to enlarge to full screen.

3.  To open Papercut Pay Station, you will see a shortcut on the desktop.Touchscreenrestart2.JPGThe program is also pinned on the toolbar at the bottom of the monitor screen. Swipe up from bottom of the screen to see the toolbar with the icon.

4. Locking/Docking the keyboard: The “Dock” setting on the keyboard will enable the keyboard to remain locked and maximized on the bottom of on the screen. This will show up as a “Dock” button on the right side of the keyboard or as a setting for the keyboard.

Faculty Printing

Thursday, October 15th, 2015

If you want to troubleshoot a faculty member’s account to check that their prints charge to their department, follow these steps:

1. Login onto http://10.10.5.51:9191/admin with your aau email login.

2. Go to the “Users” tab, second tab from the left.

FacPrint1.JPG

3. Ask the faculty member for their PeopleSoft/LMS/Workday username (i.e. PKELLY2, this login is used by teachers to take attendance for their classes.) Type this username into the search bar and press “Go”.

 

4. On the right side of their account page, under “Balance” and the dollar field, you will see a box labeled “Restricted.” Make sure it is unchecked to enable prints to automatically charge to their department. Click “OK” or “Apply” at the bottom of the page to save changes.  

FacPrint2.JPG

5.  Below the “Balance” field, do a double check in the “Department” field that the faculty’s department is listed. If not, you can add it in. There is a list of faculty department numbers at the back of the circulation desk binder.

FacPrint3.JPG

This will also be posted to the wiki. Thanks!

Steph

Printer “Error” Message temporary solution

Monday, October 12th, 2015

It appears that the error message occurs when the queue on the computer is filled to capacity, here are the steps for our temporary solution. Thanks Ben!

1. Open Finder window at computer

2. Go to Applications

3. In Applications, find the folder Utilities

4. Open the Terminal.app found in the Utilities folder

5. A command window should open with a line that reads “180nm-library-01-1344:~ student$”

6. Type the command “lprm -” then hit enter

7. The command should run for a few seconds clearing out the queue

8. You will know when its finished when this line “180nm-library-01-1344:~ student$” appears again awaiting a new command to run

NOTE: BE SURE TO QUIT OUT OF THE TERMINAL APP BEFORE LEAVING THE COMPUTER

Hope this is clear and helpful for everybody!

Brandon Andre Logans

To transfer copy card value onto student cloud account

Friday, October 2nd, 2015

1. Go to http://mrcpcprimary:9191/webcashier. Login with your email username and password

2.* In order to transfer copy card value onto a patron’s account, the patron must first authenticate their account through one of the print/copy machines*

3. After they authenticate, make sure you are on the “Deposit Funds” tab

4. Type their LMS username (My Academy login, Student Self Service)

5. Enter the $ amount from their copy card.

6. The Payment Method should be set to “Cash”

7. Click “Deposit”

8. Please make sure to keep patron’s copy card after depositing funds into their cloud account